Boiler Installation & Boiler Servicing Norwich

What our customers say..

I wanted to take the opportunity to thank all at Custance & Son for what from start to finish has been a great customer experience. From the moment Lee came to take a look at the job all of the way through to completion we experienced nothing but the utmost professionalism and dedication to making sure the job was exactly what we wanted and that it was delivered by a team of experienced, timely and tidy engineers. I would strongly recommend Custance to anyone looking at carrying out work and happy to act as a reference should you need one.

Customer service and courtesy seem to be lacking in many businesses these days many of whom appear not to care. I am pleased to say that my experience with Custance has restored my faith and I will certainly be using you again in the future.

Please pass on my thanks and appreciation to the team!

Ian Tufts

I would like to say how impressed I am with Ben and his work. He took great care to make sure that everything was properly done - I can't remember the last time I saw a plumber with a spirit level for every pipe! He was tidy, careful and also happy to have me hanging around taking an interest in what he was doing (hopefully not in his way). He did his best not to be in the way around the house and took his shoes off when going off the dust sheets - there's not many who take that much care! He was very polite, friendly and approachable when I was asking things and is definitely a credit to your company. I would be most happy to recommend him if any of my friends need a boiler fitted - that's as well as recommending your company as I already do for servicing.


We are so thrilled with our new bathroom & en-suite. From our initial contact with Custance we have had nothing but the most professional help. Paul's workmanship & attention to detail are exemplary & his cheerfulness at all times made it a pleasure to have him working with us. A big thank you to everybody.

Mr & Mrs Anderson


Photo of bathroom before work Photo of bathroom before work Photo of bathroom before work


Photo of new bathroom Photo of new bathroom Photo of new bathroom Photo of new bathroom

I am extremely impressed and pleased with the quality of the workmanship delivered by your company. Your employees' politeness and customer attention are a credit to you. Your attention to detail and ability to quickly provide solutions to obstacles that presented themselves during the fit out and installation are greatly appreciated. This is demonstrated by the excellent finish of the bathrooms and water systems. We are very pleased with the finished product.

Mr & Mrs Keeble

We would like to thank you and your team for the efficient, prompt and professional service you have given us. It is so rare in this world to find a company who act so promptly and who deliver beyond expectations. We are disappointed we will now be not seeing you again until next year when the boiler will need servicing.

The Red Lion

My wife and I would like to thank you and your men for the excellent service you provided when dismantling the old system and installing the new one. You were all most professional and courteous and very thoughtful and tidy in the way you went about your work. We would certainly recommend you to anyone else.

Mr Scott

Lee Custance was very personable and explained exactly what he would do, as well as how long it would take. His quote was also almost £1000 cheaper than the other guy! Lee arrived exactly on time, the house was left as it was found, and all water supplies were available at the end of the working day. Over the next two days Lee and his colleagues continued to work cleanly and efficiently: all work areas were covered, and respect shown to possessions and property. By the end it was as if they had never been there. Everywhere was tidy, and all refuse items were removed. We cannot praise Lee and his team more highly.

Mr & Mrs J Johnson

We would like to formally thank you and your team for the supply and installation of our new boiler. We feel the service and workmanship we received were second to none. We could not have wished for a friendlier or more competent service, and this stemmed from first contact through to job completion. It was unfortunate that we had problems with our existing pipework, but a special thanks is in order for expending the additional time involved through this issue. We have already recommended your services to others.

Mr Pitt

I am very happy with the new boiler, thank you. It is very quiet compared to the old one, and the pipework is very neat and tidy. I had an electrician in who commented on the pipework and radiator in the kitchen, saying what a good job had been done.

Mr Hardy

We look forward to making you another of our satisfied customers. Call us for a no-obligation quote on 01603 401111.